TRUE by K. Nicole® (“TRUE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and protected when you visit truebyknicole.com, interact with our services, or communicate with our care team.

By using this website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

a. Information You Voluntarily Provide

When you complete forms, request services, schedule consultations, or contact us, you may provide:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Health-related information you voluntarily share for care coordination

  • Insurance-related details (if applicable)

  • Any other information you choose to submit

Submission of this information is voluntary but may be required to provide certain services.

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visits

  • Referring URLs

This data is used for analytics, security, and website optimization.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and requests

  • Coordinate care and consultations

  • Provide education and service information

  • Communicate regarding services or updates

  • Improve website performance and user experience

  • Maintain internal records

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

3. Health-Related Information Disclaimer

TRUE by K. Nicole® is a specialty cranial prosthesis provider and Durable Medical Equipment (DME) business. While we may collect health-related information to assist with care coordination, insurance guidance, or service delivery, this website does not function as a patient portal.

Information submitted through website forms or email is not intended for emergency or urgent medical communication.

If you require urgent medical assistance, please contact your healthcare provider or emergency services directly.

4. Information Sharing and Disclosure

We may share information only when necessary and limited to:

  • Service providers assisting with business operations (e.g., scheduling platforms, form software, email systems)

  • Insurance coordination or documentation support (when authorized by you)

  • Legal or regulatory authorities when required by law

All third-party service providers are expected to maintain confidentiality and data security standards consistent with this policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve functionality

  • Analyze site traffic

  • Understand user behavior

You may disable cookies through your browser settings, though some site features may not function properly as a result.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of certain data, subject to legal and business obligations

  • Opt out of non-essential communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

TRUE by K. Nicole®
Email: info@truebyknicole.com
Website: https://truebyknicole.com

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