The first step is easy.

Book your 15-minute consultation and complete the brief questionnaire attached to your consultation page. Once that’s done, our care team connects with you and guides the rest of the process. Step by step.

You don’t need to know the medical language or have answers ready.

That’s our role.

TRUE by K. Nicole® operates as a virtual specialty cranial prosthesis facility, serving clients nationwide through online care coordination, virtual consultations, and direct-to-client shipping.

Our administrative office and shipping center are located in Brunswick, Georgia. We do not operate as a public walk-in location and do not offer in-person consultations or fittings at this time.

All services are provided remotely, and custom cranial prostheses are shipped directly to clients once completed.

No, we are not. TRUE only has one website, truebyknicole.com. Unfortunately, our brand has been stolen for scam ads on several social platforms. For years we have had other factories use our branded content, to scam their shoppers. Shoppers are under the impression that they will be receiving the TRUE custom unit in the ad. Instead, they are receiving cosplay wigs. We are not affiliated in any way. We have never reviewed products for any wig brand. Nor have we given any brand rights over our brand’s intellectual property. Lastly, we do not sell 3 wigs for $59. If you have been a victim of the scamming on any social platform or website, please contact the social platform & your banking institution or payment processor.

Our care team operates

Monday through Thursday

from 9:00 AM to 4:00 PM ET, and

Fridays from 10:00 AM to 2:00 PM ET.

Messages received outside of business hours are responded to within 48-72 business hours.

It depends on your care pathway.

Clients using insurance or HSA/FSA are required to complete a Cranial Prosthesis Consultation so we can properly document medical need, outline coverage options, and map your care journey.

Self-pay clients may proceed without a consultation only if accurate measurements are already on file and no changes are needed. For new clients or updated needs, a consultation is strongly recommended to ensure proper fit, comfort, and long-term outcomes.

Consultations are always available for guidance and support. If you’re unsure which pathway applies to you, our care team will guide you.

Our care model is structured but supportive.

Your journey typically includes:

• Intake and coverage review

• Consultation or direct submission

• Custom design and fabrication

• Delivery

• Ongoing support and care guidance

Once your journey is mapped out by us, you’re supported throughout the entire process.

Pricing varies based on medical needs, materials, customization level, and payment pathway.

Rather than one-size-fits-all pricing, we provide starting ranges after intake so options are presented clearly and transparently, without pressure.

Timelines vary depending on your pathway.

• Self-pay: approximately 4–6 weeks

• Insurance-supported: approximately 8–12 weeks

We provide updates throughout the entire process so you’re never left wondering where things stand.

Coverage varies by insurance plan and diagnosis.

We assist with coverage verification, documentation, and guidance, but insurance companies make final determinations.

If coverage is available, we help you understand the process and next steps clearly.

If you’re unsure where you fall, we’ll help you figure that out.

We use carefully sourced, high-quality human hair selected to meet medical-grade standards, prioritizing comfort, durability, and natural appearance.

Materials are chosen with long-term wear and scalp health in mind.

Many of our cranial prosthetics are designed to be worn without adhesive, depending on medical needs, comfort, and lifestyle.

While attached systems are available when clinically appropriate, we always offer glue less options whenever possible as part of our holistic care philosophy.

Maintenance and repair services are available by request.

Because every unit and situation is different, services may require an assessment to determine the best course of care. Long-term wearability and comfort are always prioritized.

Limited third-party payment options may be available depending on your service pathway.

We’ll explain available options once your care plan is established.

All orders are shipped via insured USPS or UPS with tracking and signature confirmation to ensure secure delivery.

Orders may be canceled within 24 hours of placement.

Because cranial prosthetics are custom, medical-grade devices, orders become non-refundable once production begins. This ensures quality, safety, and compliance.

Yes.

Hair loss is overwhelming, and you’re not expected to navigate this alone. Our virtual, high-touch care model is designed to guide you step by step—from coverage verification to ongoing support—so the process feels manageable and supported.